KR
Kiran R
1 reviews | Active since Jul 2015
04 Jul 2015, 12:51
none of there call centers are working
I have been try to get through to mtn call center for a few weeks now and have held on until the call is cut. This morning I tried to get over 5 times, with the same results. And all these calls have to do with a mistake on my bill, where they are billing me for BIS when I dont even own a BB and they did not load my data and sms bundles post upgrade last weekend. This a real nuisance now as I as a paying consumer have to go through hoops to get what I pay for.
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MTN South Africa's replyOfficial
06 Jul 2015, 09:47Hello kiran.ramnath,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now managed to obtain the documents from Nashua Mobile for your last upgrade done and see that you did not request BIS to be loaded on the account. We've now logged a request with our Billing Department to credit the charges from the 1st of December 2014 up until the 1st of June 2015.
The reference number for the request logged is REQ:***. Please allow 14 working days for the request to be resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now managed to obtain the documents from Nashua Mobile for your last upgrade done and see that you did not request BIS to be loaded on the account. We've now logged a request with our Billing Department to credit the charges from the 1st of December 2014 up until the 1st of June 2015.
The reference number for the request logged is REQ:***. Please allow 14 working days for the request to be resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply06 Jul 2015, 09:47
Official
Hello kiran.ramnath,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now managed to obtain the documents from Nashua Mobile for your last upgrade done and see that you did not request BIS to be loaded on the account. We've now logged a request with our Billing Department to credit the charges from the 1st of December 2014 up until the 1st of June 2015.
The reference number for the request logged is REQ:***. Please allow 14 working days for the request to be resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now managed to obtain the documents from Nashua Mobile for your last upgrade done and see that you did not request BIS to be loaded on the account. We've now logged a request with our Billing Department to credit the charges from the 1st of December 2014 up until the 1st of June 2015.
The reference number for the request logged is REQ:***. Please allow 14 working days for the request to be resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***