1 reviews | Active since Mar 2013
None of the branches answer their phones
I just want to say that I am completely and utterly horrified by how exceptionally useless the stores in Nelspruit are in terms of answering/taking calls. I have phoned the Ilanga, Riverside and ABSA Square branches since 10h35 this morning, and I got my call answered ONCE, and not again after calling the store back. I have phoned the stores repetitively, and I think it is pointless to have a number/switchboard when I can telephone each and every store three to four times per hour for three hours with no luck. It is not the first time I have attempted to ring the stores, and the one call of mine that was answered today was the first call that has ever been taken when I ring. Extremely unimpressed, it feels like MTN's customer service as a whole is declining.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
The issue raised has been escalated to the regional office to addressed and dealt with accordingly. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
The issue raised has been escalated to the regional office to addressed and dealt with accordingly. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***