None contract holder

I bought a 100mb data bundle from my account it was never credited. I called the call centre telling them about it. They told me they can only view what happened at that time afetr a hour. That was at 7am. I called them back at 1pm they then told me that im not the contract holder and they need to speak to that person. The last time there was a problem like this they phoned the contract holder and it was sorted. I then asked the call centre agent if anytime i have a problem must it go true the contract person she then say yes. Why is that when its a double contract and i am the person with the 2nd mobile. They took my details at the time. We took the contract out so, i cant see why they cant help u. If i was in the middle of the see mtn would telk me im not the contract holder they cant help me. My boat would go down and i would drown. I then asked the agent can she then tell me how do i go about buying us out of the contract she told me im not the contract holder. I asked her then if i was a none contract holder and wanted to open an account what would u beable to assist me she told me no. How can a service provider like mtn not give u a answer. So u must 1st take out a contarct. Be approved. Then they will tell u what u can do. That is so stupid. I hate this mtn. We have been vodacom clients for as long as i know. The only reason that i am at mtn bcoz vodacom didnt have wot we wanted and we had to port the numbers. I miss vodacom know matter the price. Pls vodacom come and get me im drowning. I wouldnt even give them a ⭐if that was possible.