NON TRAINED STAFF

myself and my wife just app**** at the keywest branch for 2 mobile phones they were approved and we recieved great service from beatrice at the branch.The only store that does the transfer procedure via a machine is westgate branch.When my wife went into mtn westgate to have this done they told her that they dont have a data cable to plug into the phone for them to do the transfer BUT THE PHONE COMES WITH THE CABLE IN THE BOX AND I WOULD THINK MTN HAS WELL TRAINED STAFF MAYBE WE SHOULD RATHER PORT OUR LINES TO VODACOM