RC
Richard C

1 reviews | Active since Aug 2015

03 Aug 2015, 16:11

Non Subscriber - MTN SP Debits off my account

I have been billed for the last three months varying amounts ranging from approximately R600 at the end of May, if memory serves me about R1400 at the end of June and R2404.37 exactly at the end of July.<br> <br> The debits have been sent to my phone with the account number A*** and I've had to reverse each debit at my bank.<br> <br> This is all very strange as I hold no accounts with MTN!!!<br> <br> I have tried contacting the MTN call centre but have been unable to speak to a consultant without success as the line goes dead after selecting that option.<br> <br> Please can someone contact over this issue ASAP, thank you.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Aug 2015, 13:42
Official
Hello RichardCrampton,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana
REQ:***