SN
Siphiwe N
1 reviews | Active since Jun 2015
01 Dec 2015, 06:56
Non SLA driven service from MTN, SHOCKER!
I reported a lost phone last Friday, I submitted all the required documents, Affidavit with case number etc, no one has responded to me ever since. It's absurd how quick MTN wants my bill paid up on time when they can not respond in kind to rendering the service, ridiculous.
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Replies (1)
MTN South Africa's replyOfficial
01 Dec 2015, 14:38Hello SiphiweNkosi,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now escalated the matter directly to the management team within our Insurance Department and requested that they make contact with you as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now escalated the matter directly to the management team within our Insurance Department and requested that they make contact with you as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply01 Dec 2015, 14:38
Official
Hello SiphiweNkosi,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now escalated the matter directly to the management team within our Insurance Department and requested that they make contact with you as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now escalated the matter directly to the management team within our Insurance Department and requested that they make contact with you as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***