Non Service from Call Centre

In September 2023, I number of *****ulent contracts were opened on account. These were discovered in October 2023. I reported this through the local MTN outlet, and a Affidavit was submitted to MTN and the receipt of this was confirmed. This was in part resolved but to date it remains incomplete. Since then I have called the Call Centre/***** Department at least a dozen times & although the agents always deal with me in an efficient and courteous manner, the manner remains unresolved. My 5 contracts keep getting suspended & repeatedly need to contact MTN. I have requested the Billing Department to send me a detailed Statement for the past 12 months but this has not been forthcoming. I had an emergency on 4 May 2024 and found my lines suspended and it took me again considerable time and effort to resolve this. I have been given countless Reference Numbers. The two latest are *** and ***.