Non- Service by MTN

Having had good service in the past from male staff at the MTN store in South Coast Mall, I took my faulty phone in to see if it was an easy fix, or not. It appears that the days of good service are past, and there was only ladies in the store. My phone was not even looked at; I was sneeringly told 'I am not a technician' by the lady who stood in the doorway. I asked her to check online to see if my phone was still under guarantee (it is) and she huffingly told me that there is no paperwork in the store. I repeated my request for her to check online, and she just kept telling me to go home and fetch the paperwork, because only then would she begin to help me. At today's petrol prices, a 30 minute round trip from home to Shelly Beach is an expensive way to get no help at all..I will not go back there ever again, and keenly await the end of my MTN contract, which will not be renewed. I went to the MTN store in Port She pstone and received excellent service, so much of what I was told by the Shelly Beach representative was exaggerated and designed to frustrate and upset me. Incidentally, the MTN representative in Port Shepstone is also a lady, but a competent and helpful person, first and foremost.