NON-SERVICE

I decided to stay with MTN when I was due for an upgrade a few months ago but oh dear, epic mistake! For two weeks now I've been contacting the call centre regarding a problem with my night time data (I get 1GB per month). When switching to night data (during the appropriate times) my anytime data is used. So what does the call centre do? Give me a reference number, say they're going to escalate it, and ...NOTHING. Yeah well, nothing new with MTN. One would think that after 20 years+ with them you'd get used to useless but apparently not, considering how irritated I am. So, tried again this morning, still using anytime data instead of night, so now what, MTN? You're okay with taking your customers' money every month, but delivering on service and product? Hell no! I didn't recharge my 1GB this month either, even though the leftover from last month (933,7MB - night data obviously worked at some point) is still there. Don't know if you were trying to be kind by letting it roll over, but then you don't recharge and it helps me ZERO if the MTN network uses the wrong data. If you're unable to provide a service, you shouldn't be selling it because that would make you common ******* for taking money for something you're not providing. Get with it and solve this issue, or alternatively offer me another package that I can actually use. This is boring - useless is boring, and then it gets annoying because my time and money is being wasted. Just fix your damn mess, already!!!