non-service and incompetence at Mtn

I had my phone ****** and went to Mtn shop in Hyde Park on Sunday 31/1/2016 at 10:30. No sim cards in stock so I had to source one from another shop. Bad stock control points to management incompetence Their appick system was down so could not do sim swap. Then was left waiting while another client who came in after me was helped first. Left at 11:30 with only the simcard which I could have bought at my local PnP and saved myself the frustration. Called the call center to do sim swap. A traumatic experience as I could not answer their long list of security Qs because most of the answers were on my phone that was ******. So had to get an affidavit from police and fax it (in this day and age who still has a fax machine?).Was told it would take 2-24 hours.Called them after 24 hours and was told that the fax no I was given was incorrect. So had to start the whole process again!! The other problem with their call center is that you cannot hear the consultant over all the other consultants speaking in the background. Wrote an email to Mtn service on Sunday about some of my problems and they have not bothered to reply 48 hours later despite the notice on the shop window promising otherwis