NON-RESPONSIVENESS AND REFUSING TO RESOLVE DISPUTE

I CANCELLED A 2G CONTRACT LINE IN JAN 2014 IN THE SHOP AFTER THE SHOP BREACHED ITS PROMISE AND ALSO HANDED BACK THE MODEM WHICH THE BRANCH SALES REP NAMELY MAMELLO SICELLO MAGUBANE RETRIEVED AND INFORMED THAT THE CANCELLATION WAS DONE.<br> <br> IN 2016 AFTER SCRUTINISING MY LATEST STATEMENT, SHOCKED TO REALISE THAT THE CONTRACT WAS NEVER CANCELLED. TODAY 28 JUL 2015 THE ABOVE PERSON SUMEYA RAMCHURAN REACTED NEGATIVELY TO MY REQUEST TO CHECK HER SHOP'S ARCHIVE FOR THE CANCELLATION AND THE RETURNED MODEM BY TELLING ME THAT SHE WAS NOT EVEN WORKING HERE WHEN I TOOK THE CONTRACT. THIS IS THE ATTITUDE DISPLAYED BY MTN MELROSE ARCH SHOP STAFF AND WHEN I TOOK HER UP ON THE FACT THAT IT IS NOT ABOUT HER, THAT THE TRANSACTION WAS DONE BY THE SHOP THEREFORE THE SHOP SHOULD RESOLVE THE ISSUE SHE INDICATED HER DEFINITE STANCE THAT SHE WILL NOT EVEN LOOK INTO THE MATTER. UNFORTUNATELY - AS IT IS THE NORM WITH MTN, ITS HEAD OFFICE TELEPHONE WAS PICKED UP AFTER NINE MINUTES AND I WAS THEN TOLD TO KEEP HOLDING - NO ONE EVER CAME ONTO THE LINE. A VERY BAD SERVICE!