Non Responsive to Claim Lodged on 3 March 2016

<p>I am writing regarding the lack of service I am experiencing w.r.t. a claim lodged with mtn insurance on 3 March 2016 for a liquid damaged handset.The claim was lodged on 3 March 2016. Upon telephone enquiry the phone was only collected from me 16 March 2016. It is now 25 May 2016 and i am unable to get to speak to a consultant to receive a status on the phone. I have also todate not received a response to the email i sent. I have contacted the call centre on numerous occassions only to get the voice activated service. When put on hold for minutes on end. The call gets cut off. <br />I have also on numerous occassions tried to get to speak to someone via the swtchboard only to be curtly told i need to go through the call centre. Voice machines....<br />Mtn insurance advertises loan phones but was told they didnt have any when I initially logged the call.<br />I have been a loyal mtn subscriber for many years and have 4 contracts with them. Needless to say i am deeply disappointed by the lack service I am getting. I am also paying for a service I am unable to use.</p> <p><br />Your assistance in this regard will be greatly appreciated.</p>