Non Response to query

I have logged a billing query via dialling 808 from my phone as well as on my MTNSP account and to date have no response even though I was advise on phone within 2 days and online within 48 hours and query still open. I have even tried on twitter and all I got was a link to internet bundles you sell. <br> <br> Query is on *** \please can you explain what the "Wholesale Data Bundle Charges 0 bytes R140.35 R19.65 R160.00\"" charges on my account are for? This is not a purchased bundle as I have that charge as Ad Hoc on the account as well. Please rectify so I can pay the bill month end Reallocated to group 'MTN Active Support Hub' on 04/08/2015 at 12:15:34\""<br> <br> I also use a 3G card that is on my mothers name and this also has the same charges against it yet neither of us purchased a bundle and neither do I need to as it is a 5GB bundle with 5GB night surfer. The same query was logged on her MTNSP account and no response - number is ***<br> """