Non- response till today
On the 22 of November I phoned MTN to find out what the record that they have on my credit score is all about because I have not had anything from them about it. I then phoned them and spoke to a lady called Nqobile Masondo who advised that she will forward my query to the legal department because she couldn't see anything on her system. Indeed she did forward it to them ref ********** 339. The same day I got a mail from Tshepiso Moletsane who asked what I needed assistance with, I then responded to Tshepiso. To this day I have not had any feedback from the response I sent to Tshepiso ref ********** 9.
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the Tshepiso Moletsane as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the Tshepiso Moletsane as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Best regards,