1 reviews | Active since Dec 2016
Non resolution of queries
<p>Customer :A ********** </p> <p>I have regularly queried issues on my account and to date MTN has not responded or resolved. </p> <p>I have given up on sending queries to MTN as they never respond to their customers. Their customercare number is absolutely useless. MTN also do not respond to emailed queries.</p> <p> </p> <p>Query numbers as follows:</p> <p>- ********** [# ********** 0] ( dated 2015-06-25, 2015-06-18, 2015-04-16, )</p> <p>- [# ********** 2]</p> <p>My latest query is regarding information on data usage on my account. I sent an email to ********** on 2016-12-02. No reply.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p>
Good day Gerrie
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please advise us if you would like your Itemized billing to be sent through to you, so we are able to forward it and please also state as to which months you would like to be sent to you.
Regards
Angela
REQ:***
Good day Gerrie
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please advise us if you would like your Itemized billing to be sent through to you, so we are able to forward it and please also state as to which months you would like to be sent to you.
Regards
Angela
REQ:***