Non-Receipt of Data Bundles/Airtime

I have a cellphone contract with MTN. As per contract, I receive my data bundles and airtime on the 11th of every month. However, in the month of February (this month) I did not receive my data bundles and airtime. I then sent two e-mails to MTN (on 12 Feb to customer care) to enquire why. Despite acknowledgement of my e-mail , I received no response from MTN. On Monday, 16 February, I telephoned MTN customer care and spoke to Babalwa who informed me it was a \provisioning error"and will be sorted out. She gave me a reference number to my complaint (***). It is now Wednesday afternoon (18 February) and I have not as yet received my data bundles and airtime. To add insult to injury"