TD
TENDAYI D
1 reviews | Active since Oct 2014
09 Oct 2015, 17:16
non-provisioning of benefits
I upgraded my contract on the 3rd of September 2015. I have only received 100 minutes as opposed to the 200 sms bundle as well as 500 MB and 1 GB bonus for the first three months that were also part of the package. I have been calling the call centre and even wrote emails to no avail. I have received numerous reference numbers but not the benefits I signed for.
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Replies (1)
MTN South Africa's replyOfficial
12 Oct 2015, 09:48Hello tdam,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with a cell number your query relates to or your ID number so we can investigate.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with a cell number your query relates to or your ID number so we can investigate.
Regards
Thabelo
REQ:***
MTN South Africa's reply12 Oct 2015, 09:48
Official
Hello tdam,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with a cell number your query relates to or your ID number so we can investigate.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with a cell number your query relates to or your ID number so we can investigate.
Regards
Thabelo
REQ:***