non porting to pre paid

I tele 808 the MTN call centre on Sunday 11/10/2015 and requested that my cell no be ported from contract to pre paid. was informed that it should take 24 to 72 hours to port. Again called the call centre on Wednesday 14/10/2015 and was informed that it takes 3- 5 working days for the porting. called again on Saturday and spoke to Zimkita who stated that she would escalate the issue with the relevant dept. I also requested her to forward to me contact details for the dept that deals with the porting so that I could make contact with them. to date info not received from Zimkita. Again called call centre on 19/10/15 discussion with Sibisiso who informed that matter was escalated but no response received. he was empathetic and seemed to understand my frustration. he provided me with the email for customer care at MTN.<br> <br> mtn DOES NOT PROVIDE AN EFFICENT SERVICE AS PROMISED. THEY HAVE STAFF WHO PROVIDE CONFLICTING INFORMATION ON THE DURATION FOR PORTING. POOR TRAINING . AM STILL AWAITING A RESPONSE FROM THEM. if this is their service I think I would rather terminate my contacts with them due to the poor service