Non performance from MTN, then blacklisting my husband I have masses of documentation to supply as proof of the above

We were not given the correct information nor package requested in person at MTN offices.

Then when we received the sim card and router, the router didn't work and within less than 10 days we returned it to the factory.

We waitef a lengthy time for the "brand new" router to be replaced or repsited which never happened plus being advised that despite being told we had chosen a top up package, we couldn't top it up! Nothing worked so we canceled the contract verbally and in writing and based on your own clauses it was done on time.

As far as reasonable settlement goes we paid for December and January for a service we could NEVER use. Worst part is after all the correspondence, emails and telcons and personal visits to MTN. they blacklisted my husband for non payment!

We complained in writing, in person, telephonically plus going through physical to your Jhb office.

No service, non performance...

We quer