1 reviews | Active since Jul 2011
Non Payment
I want to cancel my account. My account went into arrears because the debit order was not sent through in time. I contacted the call centre and requested that the amount be debited on the 21st of October again it was not done. I have other expenses that went off my account for end of October which was compensated for just not in time for the Debit order so the November's payment did not go off . Instead of contacting me Mtn has just left it. I have now had enough. My statement receive is less than what I was told is outstanding please could you explain that to me. I have now made a payment to you and insist that my account be closed.
Dear Natashja,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our discussion yesterday the contract has been cancelled and the account has been closed. No future debit orders will be submitted.
Thank you for your patience and understanding regarding this matter.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Natashja,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our discussion yesterday the contract has been cancelled and the account has been closed. No future debit orders will be submitted.
Thank you for your patience and understanding regarding this matter.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,