Non-Incompetancy
Kindly uplift my suspension been trying to get hold on MTN for the past 3-4 day only managed to get through once of which I was assisted my a lady who requested proof of payment which was sent but did nothing about it. It's been 3 days now stuck with a suspended phone with no assist because you can't even get through to a single consultant. Vodacom is doing a splendid job to assist their customers, MTN is just non *********** nxa!
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MTN South Africa's replyOfficial
15 Apr 2020, 07:43Good day Mbali B,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your line is currently active. Kindly advise if the problem still persists.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your line is currently active. Kindly advise if the problem still persists.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply15 Apr 2020, 07:43
Official
Good day Mbali B,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your line is currently active. Kindly advise if the problem still persists.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your line is currently active. Kindly advise if the problem still persists.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,