1 reviews | Active since Jul 2020
Non-Functional WI-FI Home router and poor customer service
# Disappointing Experience with MTN Wi-Fi I subscribed to MTN Wi-Fi in November 2024 during the Black Friday promotion, but it's been a nightmare ever since. Despite numerous complaints and emails, the service has not been functioning properly.
The sales representative guaranteed coverage at my residence, but it's been nothing but persistent connectivity issues since January 2025. I've made countless calls and sent emails to the MTN conference centre, but the issue remains unresolved.
I'm extremely disappointed in the level of service I've received from MTN. I'm requesting that they:
1. Cancel my subscription and waive any applicable cancellation fees. 2. Provide a full refund for the period during which the service was not functional. 3. Ensure that their sales representatives are transparent and honest about the availability of coverage in different areas.
I got a WhatsApp message from Tel Telecoms, allegedly sent by MTN, stating that someone will come to my place to fix the issue on the 21st. While I appreciate the response, I'm appalled that I still have to wait another 2 weeks.
This is unacceptable, considering I've been complaining about this issue since January. I demand that MTN takes immediate action to resolve this issue. I need this matter to be sorted out by next week, latest Wednesday.
I got a WhatsApp message from Tel Telecoms, allegedly sent by MTN, stating that someone will come to my place to fix the issue on the 21st. While I appreciate the response, I'm appalled that I still have to wait another 2 weeks.
This is unacceptable, considering I've been complaining about this issue since January. I demand that MTN takes immediate action to resolve this issue. I need this matter to be sorted out by next week, latest Wednesday.