JvdB
Johan van den Berg

1 reviews | Active since Jul 2015

21 Jul 2015, 15:28

Non-existing Service from MTN

We have a big problem with our MTN prepaid sim - it stopped sending international SMS's. Been using it for more than a year in a modem. We tried 4 other new prepaid sims last night, same thing, doesn't send international SMS's. We can call to international numbers though but no SMS's. <br> <br> We've been calling MTN's prepaid customer help line but you don't get to talk with any representative. The service is just non existent with this company. It seems like the moment people start making good money in this country their service level drops by the day or maybe it's just to be blamed to *********** management. People just don't have any proud anymore in their work and what they stand for. Again, once they make the money, why should they worry about a small business' complaint - doesn't affect them.

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Jul 2015, 10:51
Official
Hello johanvdb1975,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

Kindly note that SMS's are a standard service on prepaid sim cards. You are able to send text messages to any international number provided that they are on a network that has an agreement with MTN.

Regards
Mary
REQ:***