NON EXISTING SERVICE

Been a proud Customer of MTN for many years, but i have reached my absolute last with them. Due to being on maternity, Since April2020 I was not paid a salary and made arrangements to pay cash and have the debit order cancelled for the interim. Each payment was a disaster. I made payment made through the MTN app, which still resulted in them switching off my phone. I would call the customer service which would ask to send proof of payment as they do not have the payment. However each payment made would send a e-mail from MTN to confirm payment was successful. I even tried paying directly from Credit card, still the same result. Then i tried going into the store, which caused more hassle as they told me they don't accept actual cash payment. I literally had to make a short payment of under R 20, which they wanted me to swipe a card for. And yes you guessed it, it still got switched off. after returning to work in October, i requested the debit order be re-instated, as the cash payment was giving me grey hairs. each requested failed. It is February 2021, i have done 3 requests for devit order to date, none took place. I still have to make Cash Payments, and i still ahve my line disconnected for the same reasn, thay cant see payment, and i have to send proof of payment. They told me last year they have a new system which is causing a problem. Today i was told the same thing. I am FED up. They cant help with debit order, nor the payment issues. You cant escalate, as they say they work from home. So we as the Consumer must just except whether you paid that your service will be suspended, and they don't know when it will be back as you need to keep sending then proof of payments. DOES ANYONE KNOW HOW TO REPORT THIS TO OBUDSMAN. and what the contact details are , as i can only find Bank OBUDSMAN.