NON-EXISTING SERVICE AT MTN!!!

MTN debited my ACC NR A*** wrongfully with R400 BF PROMO FEE in April, May, June. They owe me R1200. I have sent several e-mails and spoke to 2 consultants but with no results. On 1 July I received an e-mail (Ref.Nr. ***) stating "refund request for BF PROMO FEES have been escalated to our banking team for assistance. Please allow 2/48 hrs for feedback". On 3 August I spoke to Anele at MTN and she said it showed on my account that refund will be paid into my account. On 1 Sept. this still has not been done. I spoke to Nonkulele on 1 Sept. She escalated the request again (ref.nr. ***) but said this might take another 2 months!!! I'm sorry, we are all experiencing hard financial times and it is totally unacceptable that MTN can take R1200 from my account and I have to wait 4 months to be refunded!!!