Non Existing Service

As I have not had the courtesy of a response on my previous complaints, let us see whether I am going to get a response on my current complaint. I renewed my contract(to my biggest regret, only because the MTN Tower is the strongest where I live) I requested a breakdown of my April Account. As from R657 to R2007 I just want to know the breakdown as I took out a second contract. They promise a response within 8 hours and needless to say this was not honoured. I then receive a response advising me that an attachment is attached to response. Guess what, no attachment, I have subsequently, by e mail, informing them there is no attachment. And yet again there is a attitude of "it is your problem". I am 45kms from the nearest MTN branch and because of previous service failures, do not wish to go there.. Has MTN now become too big hence them not caring or responding to customer care. I thought going through Hello Peter, I would get a response, but needless to say, you have also lost the battle bringing poor service to the fore.