1 reviews | Active since May 2016
non existing service
<p>the service from call centre agents are absolutely disgusting--- its infact non existing . I have been with out my mobile wi fi for 6 weeks as it doesnt work and has had reception problems for months. They say it is faulty but have no stock to replace it with. Yet the tell me to go to midrand to collect a new one. But did you not just say you have NO stock ? they then put you on hold ( more like cut you off ) .. they just dont come back to you . No one know what they are doing... yet i still have to pay my contract ! there is no senior person to relay complaints or frustrations to !!! Vodacom is looking more and more attractive. MTN MUST FALL</p>
Good Day Michelle heath,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from our Call Center. Kindly note that every department and store has its own stock which they are accountable for and in a case where the department or store has no stock of a certain device you are then referred to another MTN store where stock is available.
We are totally against bad service and our staff are trained to offer the best of customer service, we are truly sad to hear that you did not experience the kind of service MTN is aiming for. We have however brought this matter to the attention of the Call Center management for corrective measures to be taken.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Michelle heath,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from our Call Center. Kindly note that every department and store has its own stock which they are accountable for and in a case where the department or store has no stock of a certain device you are then referred to another MTN store where stock is available.
We are totally against bad service and our staff are trained to offer the best of customer service, we are truly sad to hear that you did not experience the kind of service MTN is aiming for. We have however brought this matter to the attention of the Call Center management for corrective measures to be taken.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***