Non Existing Insurance Call Centre

<p>I know I am wasting my time and energy by writing this review but what the heck... It's sad to read up on so many complaints concerning the same thing and nothing is being done about it. I have been endlessly trying to speak to someone at your insurance call centre( ********** 084). Calls are dropped, unanswered, if answered, dropped directly after they greet you. This has been happening for days... Is this the service that I am paying for? Insurance claim ref: ********** 8, I need a way forward. First requested the claim online, never received a claim reference, useless service and I assume this was supposed to simplify your lives. Tried calling you to no avail and then went to your service centre, which couldn't assist me and I understood why. Filled in a form, emailed to you and promptly received a response with a reference number and I also assume that this is an unattended mailbox/the responses are automated. There are read receipts but no responses. If I wasn't desperate, I wouldn't even bother but I need a replacement unit. I have had to purchase a phone whilst waiting for you to process my claim. What is the point of paying for insurance if when service is required, it's not received? </p>