Hellopeter
Share Your Experience
AP
Alan P

1 reviews | Active since Mar 2017

02 Jul 2020, 11:23

Non existing customer care

MTN Customer services are the worst I have ever experienced. I have received an SMS stating that they are reactivating my services and that it can take 2 to 24 hours. I have no idea what this means and currently cannot use facebook google etc.. I have a contract in place and payment is done through debit order so it cannot be connected to payment. I have now been on the line trying to connect to customer services for 72minutes and have now given up. No service what so ever and this is now the end of the road for me. I was going to open 2 business contracts with them but I am now looking else where as you just cannot talk to anyone. When you send them a mail they refer you back to call 135 and the circle starts all over again.

0
Replies (2)
AP
Alan P's update03 Jul 2020, 12:46
Reviewer Update
I still cannot access internet and the problem has not been resolved. Please call me directly to discuss this as I cannot sit for over an hour waiting for customer services to answer the 135 number only to have the line dropped once it is eventually answered. If you need to talk to me on another phone use *** as Vodacom do not have this issue. I will be available up to 08:45 and again from 12:00 to 14:00 today
AP
Alan P's update06 Jul 2020, 06:31
Reviewer Update
I apologise to MTN as I now discover it is not my handset.
It appears to be a siganl issue on MTN side as there is still no data signal at my location. I have logged another complaint to request this be rectified as i donot know where else to log the complaint.