NON EXISTENT SERVICE

I went into the store for a new contract - I have an existing one. Was told I need to send the an SAFPS as apparently the credit buro flagged me for *****. There I was ... in my full capacity as human being with ID, proof of address, the works. But the SAFPS was to give this letter no matter what. They were of course closed on Saturday. On Monday I got the letter (silliest thing ever it could have been anyone on the phone asking for it). Phone MTN, got dropped, lost airtime - same with the SAFPS, all airtime lost - afterwards emailed the letter as per the consultant's instruction. Waited, waited. Eventually I went to the MTN store. Waited ... three people came back from their lunch break or tea break who knows at 3 pm - and was then told they're offline. I must come back. I explained that I especially came in to them, not other shops, and that it is out of my way. Well, it's not their problem. It's a day later. Have heard nothing back on any of my emails sent directly to the different two consultants that I emailed the letter to, so am still sitting like a duck.

Here's the thing. If this had been a private institute or shop, someone would have taken my number (easily uplookable with my reference in that letter) and phoned me back - as my business would have mattered.

We're nothing. We're the next sucker walking in, giving business to a business who feels that in counterpart with their rivals, they own a monopoly. We're the ones who perhaps need phones, lines - and honestly have nowhere else to go as every cell phone company is just as bad out there. Once you have a contract, you can't complain about a phone and you have to abide with it for three years, no matter the bad service, the bad attitudes we're given.

So enjoy your monopoly while it lasts. Enjoy your easy pay each month - much different to the rest of us who actually work very hard and go out of our way to please clients.

This goes for each and every corporate company out there, who cannot think further to what the least is they can do, to do the least work, to still get paid.

It is ridiculous.