1 reviews | Active since Jun 2018
Non Existent Service
I suddenly have a recurring bundle every week of 300MB, I hae gone into *141*5# and it tells me i dont have a recurring bundle so I cannot cancel this. Hae emailed MTN through their website twice received confirmation of message sent but ZERO reply, commented on their Faebook page and get ZERO communicatio through that as well. I am due for an upgrade and they can now take their contract and go fly a kite.
Dear Heather,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note the 300MB data bundle that your receiving is inclusive on your contract you are not being charged for the bundle at all.
Please review your invoices by logging on here https://mycontract.mtn.co.za/landing/landing.htm and write back to us if you find any discrepancies.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Heather,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note the 300MB data bundle that your receiving is inclusive on your contract you are not being charged for the bundle at all.
Please review your invoices by logging on here https://mycontract.mtn.co.za/landing/landing.htm and write back to us if you find any discrepancies.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,