TG
Tanja Gomes-Sebastiao
1 reviews | Active since Sept 2014
07 Oct 2015, 10:01
Non Existent Service
Good day,<br> <br> Its now almost five months since I wrote our first complaint about MTN's pathetic and non existent service.<br> <br> I have received two replies on Hello Peter from MTN, but these replies hold no substance, as the messages say that the matter will be escalated to the relevant management and they will contact me directly. Blah, blah, blah...<br> <br> Perhaps management has been on leave for the last five months, and therefore could not reply?<br> <br> Or perhaps this shows the level of non existent service that MTN is exhibiting by not actually doing anything about the problem.<br> <br> Regards<br> Tanja Gomes-Sebastiao
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MTN South Africa's replyOfficial
07 Oct 2015, 12:17Hello TanjaG,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a refund request was logged in June 2015 and the closing comments on the request was that our Banking Department needed a letter from your company on a company letterhead requesting the refund to be done.
However we've now made contact with the credit controller in question and requested that the refund be done ASAP.
We will touch base with you as soon as we get confirmation of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a refund request was logged in June 2015 and the closing comments on the request was that our Banking Department needed a letter from your company on a company letterhead requesting the refund to be done.
However we've now made contact with the credit controller in question and requested that the refund be done ASAP.
We will touch base with you as soon as we get confirmation of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 Oct 2015, 12:17
Official
Hello TanjaG,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a refund request was logged in June 2015 and the closing comments on the request was that our Banking Department needed a letter from your company on a company letterhead requesting the refund to be done.
However we've now made contact with the credit controller in question and requested that the refund be done ASAP.
We will touch base with you as soon as we get confirmation of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a refund request was logged in June 2015 and the closing comments on the request was that our Banking Department needed a letter from your company on a company letterhead requesting the refund to be done.
However we've now made contact with the credit controller in question and requested that the refund be done ASAP.
We will touch base with you as soon as we get confirmation of this being done.
Regards
Tim
MTN Complaints Management Team: REQ:***