NON EXISTENT MTN SERVICE STANDARDS

After the unfortunate closure of Nashua Mobile cellular division, I now have the tedious task of having to deal with MTN direct.<br> <br> On the 21st of February this year I took my damaged mobile device to Cresta MTN branch in Randburg. After completing all relevant documentation pertaining to an insurance claim for a new device or a repair on the phone in question. I was told I would be contacted within 24 hours. I suspect the 24 hour time frame is somehow based on some complicated quantum reversal in a galaxy far far away, as a week later I still had no response. After contacting MTN direct, the branch in question(several times) and the insurance branch responsible, I then had to complete another annoying set of documents, now with a new revised equation informing me that it would take an additional 5 days to process the claim.<br> <br> Alas almost a month later I am still waiting for some form of non assisted life to grace me with a response, however it seems my youth may dissipate and my unborn grandchildren may find more joy playing with the relic(broken mobile device), before this takes effect.<br> <br> Pathetic.