1 reviews | Active since May 2018
Non-existent MTN service
I have been on MTN contracts for more than 20 years. I have renewed the contract on 28 Feb 2018 directly with MTN and was promised the delivery of the handset within 2 days at my home. I also received my MTN contract confirmation (ref UV ********** ) and official MTN Consumer Contract by email on 28 Feb.
To date I have not received the phone and have not received any calls from MTN despite complaining many times in Feb and March and making at least 10 calls to MTN Customer Service. Customer Service not once offered to sort out the mess but repeatedly passed me on to a 3rd party apparently responsible for deliveries. When phoning back, Customer Service would conveniently passed me to another "department" and drop the call.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team