Non existent managers / Staff - Zero Customer Service/ etiquette

Received call from MTN Service Provider on 25 Sep 2021. I was advised that I have been pre approved for MTN Data Sim contract. R99 a month for 20Gig anytime Data with a 30 day carry over. Asked the telesales numerous times to confirm that this is a 20gig anytime Data only contract and she confirmed that this is so. She called me twice daily for the next two days as I was uncertain to go with this telesales option as they have proven to be a notorious Industry of not delivering on what is sold over the telephone. I decided eventually to take two Data sim contracts as this was going to be directly administered by MTN. Received both sims from MTN on 7 Oct 2021. Contact 135 MTN on 8 Nov 2021 as I did not use my full 20 Gig but I was out of Data. I was then advised that this was a 4Gig anytime and 4Gig nite Data. I was horrified. I was advised to contact their service provider Mobile Plus. 09h23/8Nov contacted Mobil Plus, spoke with zinhle and expressed my dissatisfaction with being conned. I requested the recording or transcript of my signup sales call. She advised that she needs to make a request and this will take a week. She will contact me once she receives the recording. I also requested to speak with the customer services manager and was advised that Layyen Ramiah will contact me. 11h33/12 Nov contacted Mobil Plus as there was no call from Ramiah. Spoke with Brendaon and he advised that he will follow up on the recording and will also advise Ramiah to contact me. Numerous calls made to Mobil plus as Ramiah never called nor was there news on a copy of the sign up call. I checked up on the net and found that Mobi Plus belong to Ignition Group. Beautiful Fairy Tale right on two Borgsma Brothers and how they started Ignition and their outstanding Customer Service / Satisfaction. I emailed a complaint to Don Borgsma Operations Director. GUESS WHAT!!Like Layyen Ramiah, Don Borgsma was also no existent as my email was returned as blocked. 8 Nov 2021, contacted 135 MTN as I was done with Mobil Plus and their non existent managers and directors, spoke with Jothika and explained my entire frustration with this as I did not want this package or deal with their Mobile Plus as this is not hat I agreed to. I requested to convert to a Data contract with MTN Direct as they had a 240Gig Data deal for R240 a month. She advised that they can only do this once my existing problem is resolved as there will be cancellation as well as migration charges and I refuse to pay any of these charges. She advised that she will email Mobil Plus and request the sign up recording as well as get their manager to contact me. I contacted Jothika almost every two days up until 20 Dec 2021 and every time I was advised that there was no response with regards to the recording from Mobil Plus and that Ramiah will contact me. Finally 21 Dec 2021, after reading a this Glorius review m.bizcommunity.com on Ms Cornelia van Heerden's appointment as Chief of Customer Services Operations MTN and she will be shaping up customer satisfaction. I went onto MTN website and emailed customer care with my contact details for Cornelia van Heerden to contact me urgently. This yielded no response / call from Cornelia. 3 Jan 2022 after receiving no resolve call from Ramiah, Jothika and Cornelia I contacted MTN and requested to speak to Cornelia. To my surprise after waiting five minutes, agent advised that they did not know who Cornelia van Heerden is. I advised her to please send a message to Jothika to please get Cornelia to contact me urgently. SUrPRISE!!At 12h30/4 Jan I received a call from Hageshina Perumal of Mobile Plus advising that she has just received this complaint. ****ed of I asked where is Layyen Ramiah this non existent manager of theirs. Sh advised that Ramiah has been promoted and was no longer with them.what criteria is used for Ignition to promote non existent, non performing managers and directors who don't exist or not active in Operations. Hageshina advised that she will contact me on Tuesday, 4 Jan with a resolve. It's a week later and to date, No call from Hageshina and more importantly absolutely not a single communication from Cornelia van Heerden. This is absolutely ridiculous that we have Glorius reviews on Social media of these so called High Profile people with such Glowing CVs and yet they are non existent when it comes to facing customers and resolving issues with Real intent on Providing Decent Customer Service. For such blatant Service failure. MTN should have dropped this Service Provider, Mobil Plus a long time ago. Judging from the numerous complaints on Hellopeter and other social medial platforms on both Mobil Plus and MTN, it is a farce to advertise on social medial platforms of such glowing credentials that will enhance and change customer satisfaction with non existent directors and mangers. When is IcASA and other regulators going to bring these organizations to book for non Service delivery and blatant disregard to the very customers that are paying for them to be employed. Layyen Ramiah Mobil Plus - Does Not Exist Ignore Customers Don Borgsma Ignition Operation Director - Does Not Exist. Amend Ignition website to contain facts about your credentials and not glorified lies. Cornelia van Heerden MTN Chief of Customer Service Operations - Does not Exist Does not Respond to Customer Complaints. Please go back to the article on social media and be truthful about credentials as with my experience you are just a window dressing and not an active participant in delivering customer service. Can anyone out there please assist in getting these organizations to resolve not just my customer complaint but the many that appear daily on complaints website. Can anyone at MTN that have the capability to contact me with a resolve.