1 reviews | Active since Oct 2013
<p>I changed my WiFi contract to Use Your Own at the beginning of February, I changed to R89.00 a month for 2gb of data and 2gb of Night Express, when the contract kicked in I got the Night Express but on the 12th of February it was gone and there is NO WAY I used 2gb of data in 11 days especially night express. When I dial *141*1# it doesn't show, I downloaded the app and it doesn't show, it doesn't show on MTN active, when I call the call centre they say it's there but how can show on the system if it doesn't show any other MTN service I have tried. I am having so many problems with MYN lately that in all the years I have been a customer I feel like changing to another provider, at the moment even Telkom seems a better option. If you look at my profile I have all my contracts with MTN but you don't seem to care about your loyal customers.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that we have logged a request with the Network department to investigate and correct.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that we have logged a request with the Network department to investigate and correct.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
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