Non existent customer service for insurance claim

Dear MTN Insurance,<br> <br> I am at the very end of my patience with regards to a claim I am trying to see through - your service seems to be non-existent as I have tried every angle submitting my claim. <br> <br> It started with an online application, no luck there. I then filled out a form and faxed it to a number that didn't work, tried calling your call centre and get cut off every time. Lastly, I emailed that form to [Email Removed] and still nobody bothered to contact me to confirm receipt of the claim. I started this painful process towards the end of July! I have sent numerous emails and only after I informed you that I am going to have to seek legal advice you rep****. The only outcome there was that I managed to get a reference number out of you and was told that someone would contact me within 5 days - it has been 21 days since that email and still no reply. I have sent 2 follow up emails since your reply. <br> <br> I am posting this as a last resort and will have to seek legal advice next - I have no other option as I am paying for a service that doesn't exist. Pathetic coming from a company like you.<br> <br> My reference number for this claim is: #***3