Non existent customer service … do waste your time with their contracts

Took out a contract via telephone for a router in September/October 2023, after a promise that the SIM card will roam as I stay in a place where mtn network is poor. I took receipt of the SIM card and router. And unfortunately the router was not roaming as promised. Called in and asked them to cancel the contract before the first debit order and guess what they frustrated the process to ensure they legitimised the contract and then did not bother cancelling the contract. I have been trying to cancel the contact 14 days after receiving the SIM card and router and in January 2024 they are still telling me the account is hanging on their side which they promise to fix which obviously they are not fixing and still debiting my account 4 months after paying the cancellation fee. Now they are debiting the cancellation fee. Was promised an sms confirming cancellation and I’m still waiting and by the looks of things the year 2024 will end…

Save yourselves trouble don’t bother taking any contracts with MTN, the customer service is non existent and their employees don’t seem to know what they are doing… all they know is to apologize but no action. This is frustrating, I regret the day I took this stupid contract.