Non existent customer service- AGAIN!

Appalled by the lack of customer service from MTN, after being a long standing member and faithfully paying for years.

Sent a query with regards to an outstanding amount, in order to make payment arrangements, since I will be unemployed soon, received no acknowledgement or feedback 5 days later from Boitumelo Phakedi after I responded to the security checks. I then follow up on Twitter where I am again asked to confirm the same security checks and then asked to confirm to which area my ref number is for, I don't know, I didn't get feedback on the initial query. K_M on twitter then proceeds to tell me that the account is/was handed over to the credit management team and I must email them. Firstly, I was not aware or informed at any point that this is the case and secondly, I am not sending another email, for which I will have to wait another 5 days to get no response and then I have to chase peoples tails to get a semblance of customer service or just a clear answer and feedback on my actual query, which after all this has still not been answered or responded to in any way shape or form. K_M from Twitter has now also decided not to respond to me which is a testament of true and genuine customer service. Nice job.