Non existent customer service, AGAIN!!

I am due for an upgrade. Your agent called and told me she doesn't have access to a new system that my contract was migrated to and that another agent will call me. No one has called since. Why didn't the other agent call me in the first place? The device I want is also not available on your online store but on the yellow trader. The last time I upgraded I also has issues, maybe I will go elsewhere instead. My reference is ***0.

The above was escalated to the Retentions department and I was told they would call me in 2-24 hours, it has now been 3 full days and 8 days since I app****, where the TAT is 48hrs for a call back, which also doesn't make sense, whats the point of applying online if you must deal with non existent customer service.

Seems like the only way to get anything out of MTN is to complain and even then its like you the customer, are just another drop in the ocean.

Wouldn't recommend MTN to anyone