HB
Heather B
1 reviews | Active since Jul 2015
20 Jul 2015, 13:44
Non existent Customer Service
Having taken out a MTN contract through Nashua and MTN having taken over all Nashua contract there is ZERO Customer Service. I was sent from one branch to another in Pmb to hand in a phone for repairs while still under Warranty and then the second branch refused to phone MTN and obtain the contract details on phone Serial Number before taking handset in for repairs. Was told they will not pay for the call and I must go back to my office and phone them and get them to email me the required information - ****** LAZY USELESS AND SHOCKING SERVICE. I will transfer my contract to Cell C under their current offer.<br>
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 14:32Hello august9,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center
Regards,
Felicity
REQ:***
MTN South Africa's reply23 Jul 2015, 14:32
Official
Hello august9,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center
Regards,
Felicity
REQ:***