non existent customer service

On Thursday, 30th April, I called 808 & pressed option 0 as I needed to speak to an agent. I held on for 8 minutes before being cut off. I called 3 more times with the same result. I decided to then click the upgrade option. Lo & behold my call was answered in no time. I asked the operator if she could assist but she said she can't & transferred me to customer service..guess what? They cut my call....again. I understand mtn has a high call volume, but why would you make your customers hold on only to cut their call every single time? The fact that they are experiencing high call volumes & cannot cope is not the customers problem. We pay mtn on time each & every month so they therefore should provide the service they are being paid for. The complaints about them on this forum is testament to the pathetic service they offer. I highly doubt I will receive a satisfactory response to this.