Non-Existent Customer Service

Making claims to be the best Network in South Africa is not just laughable but should almost be legally prosecutable.

Below a brief rundown of our Experience:

- While trying to cancel a contract with MTN we have phoned the call centre and been told we can only do it at a physical location, when we got to the MTN store we were told we must phone the call centre. Make it make sense.

- The second phone call took more than an hour with multiple agents complaining about the bad connection, while we have full 4G signal and taking offence when we tell them it's an MTN line. The result of the call: We need to go to a branch again.

- The communication has been ********** and the service has me questioning if these people are even being trained.