KJ
Kevin J
1 reviews | Active since Sept 2017
19 Jun 2019, 11:14
non existent customer service
About the poorest customer service around.
App**** for an upgrade to my contract on Tuesday 11 June and was told I would be called back in 48hours it is now the19th and I have still not been contacted. I logged a query with their customer service and still nothing, just lies that its been escalated every time. I have been **** to by Tholakele mphephu and Nombuyiselo Zono to say I will be contacted and finally told by Lettamaletjepe Mashego that if I want assistance I must call in. Why do I need to call when the option to upgrade online is available, this is backwards and a waste of my time and all the more reason for me to switch.
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Replies (1)
MTN South Africa's replyOfficial
20 Jun 2019, 08:17 Good day Kevin Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The system reflects that an upgrade was done on your number yesterday, below is the details.
UPGRADE - UV***
MSISDN_***
HANDSET_Huawei P30_Aurora
PACKAGE_MTN Made 4 Me S @ R699pm x 24 months (*** CT 02336)
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
The system reflects that an upgrade was done on your number yesterday, below is the details.
UPGRADE - UV***
MSISDN_***
HANDSET_Huawei P30_Aurora
PACKAGE_MTN Made 4 Me S @ R699pm x 24 months (*** CT 02336)
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply20 Jun 2019, 08:17
Official
Good day Kevin Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The system reflects that an upgrade was done on your number yesterday, below is the details.
UPGRADE - UV***
MSISDN_***
HANDSET_Huawei P30_Aurora
PACKAGE_MTN Made 4 Me S @ R699pm x 24 months (*** CT 02336)
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
The system reflects that an upgrade was done on your number yesterday, below is the details.
UPGRADE - UV***
MSISDN_***
HANDSET_Huawei P30_Aurora
PACKAGE_MTN Made 4 Me S @ R699pm x 24 months (*** CT 02336)
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,