MB
Mia B
1 reviews | Active since Oct 2015
05 Oct 2015, 11:32
NON Existent Customer Service
I have been unable to reach MTN insurance for weeks now. I have sent numerous mails to [Email Removed] and have received no response at all. I have called the main MTN number and left several message again no response. The number *** does not work at all and nobody is able to get through on this number. This number has not in fact been working for the past 4 month now?? How is a voice message now replacing actual service. Also the web site route has the same result - no response?<br> <br> Clearly there are huge issues with non existent customer service ?? Can someone anyone from MTN insurance please respond ?
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MTN South Africa's replyOfficial
06 Oct 2015, 21:13Hello mbunn,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply06 Oct 2015, 21:13
Official
Hello mbunn,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike