Non Existent Customer Care

Item: MTN South Africa
Rating: 1
Author: Lynne M

I have been a paid subscriber to MTN for the past 5 years and spend beyond R1500 a month approx. Four months ago I contacted MTN call centre with great difficulty, where my phone call was dropped or I was passed from one agent to the next until I gave up. I mailed and sent messages over social media that I was interested in upgrading my contract but no one seems to care or want my business. I am now moving my contract to a different service provider. Pathetic service, or lack of any!

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

16 Jan 2018, 13:23

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

We will engage with our sales department to contact you with regards to upgrading your contract.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply16 Jan 2018, 13:23

Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

We will engage with our sales department to contact you with regards to upgrading your contract.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Lynne M's updateReviewer Update

16 Jan 2018, 14:31

Same old generic response as always.

Lynne M's update16 Jan 2018, 14:31

Reviewer Update

Same old generic response as always.

Lynne M's updateReviewer Update

29 Jan 2018, 11:22

Mtn STILL has not contacted me. It has been 6 mths! So I went into the store and they said they cannot give me a quotation on a replacement phone. Shocking!

Lynne M's update29 Jan 2018, 11:22

Reviewer Update

Mtn STILL has not contacted me. It has been 6 mths! So I went into the store and they said they cannot give me a quotation on a replacement phone. Shocking!