1 reviews | Active since Jun 2012
Non-existent customer care
I lodged a complaint with MTN about incorrect billing and then put it on HelloPeter.Com on the 12th April 2015. MTN responded with their standard copy and paste response (REQ:***) on the 23rd April 2015, eleven days after the complaint. Knowing MTN, I expected nothing from them - they didn't fail to live up to my expectations! I responded on the 27th April 2015 about their lack of action and to date have heard nothing from MTN. MTN is a company that *****s by *****th from their customers. The last three billings are for different amounts, all higher than the original contract amount, yet I have never exceeded the usage limit on my contract. The large number of complaints and the relatively small number of closures bears testimony to the fact that MTN doesn't give a damn about customer service. I am going to expose MTN on every platform I can till they return my money!
Good day Dan,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that our system shows that your number was previously on the Broadband 2GB open contract however your number has since been migrated to prepaid. The 2GB bundle was used up and you incurred packet switch data calls for the invoice dated 2015-02-13, 2015-03-13 and 2015-08-13 since the Subscriber Usage Limit was not activated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Dan,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that our system shows that your number was previously on the Broadband 2GB open contract however your number has since been migrated to prepaid. The 2GB bundle was used up and you incurred packet switch data calls for the invoice dated 2015-02-13, 2015-03-13 and 2015-08-13 since the Subscriber Usage Limit was not activated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
i hope MTN has turned the corner and realised that its customers are the ones that provide the income for them. Unfortunately, I have cancelled one contract and ported another away from MTN in the meantime. MTN is going to bleed customers if it doesn't jack up its customer service.
i hope MTN has turned the corner and realised that its customers are the ones that provide the income for them. Unfortunately, I have cancelled one contract and ported another away from MTN in the meantime. MTN is going to bleed customers if it doesn't jack up its customer service.