SN
Sithembile N
1 reviews | Active since Nov 2014
19 May 2015, 08:27
NON-EXISTENT CONSULTANTS
I've been trying to get a hold of a consultant at the call centre (808) since yesterday and no takes the call. The phone just rings then gets disconnected. We cannot always get to a MTN store, hence why call centres were created. What's the point of giving us the option of talking to a consultant if there is no one to speak to...PICK UP OUR CALLS PLEASE!!!!
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Replies (1)
MTN South Africa's replyOfficial
19 May 2015, 17:05Hello Stubbz,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do note that how frustrating that this can be, do note that our management teams are aware of this and are working on making your future experiences delightful.
If you can also just write details for to us on your issue, we will try and resolve as best we can.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do note that how frustrating that this can be, do note that our management teams are aware of this and are working on making your future experiences delightful.
If you can also just write details for to us on your issue, we will try and resolve as best we can.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply19 May 2015, 17:05
Official
Hello Stubbz,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do note that how frustrating that this can be, do note that our management teams are aware of this and are working on making your future experiences delightful.
If you can also just write details for to us on your issue, we will try and resolve as best we can.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do note that how frustrating that this can be, do note that our management teams are aware of this and are working on making your future experiences delightful.
If you can also just write details for to us on your issue, we will try and resolve as best we can.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***