1 reviews | Active since Jan 2014
Non existent call centre
<p>I have tried repeatedlyto get hold of a consultant on mtn 808 and 809 customer care line's, It seems like the option of speaking to a consultant non existant. I have counted my attempts to contact the care line at 49 times in 24 hours and each and every attempt has resulted in having my call cut off.</p> <p> </p> <p>My emails are also ignored and all I get is an automated response how is it possible to resolve a problem with an organisation that it is impossible to get hold of. I am cancelling my contract at the first opportunity. </p>
Good day Jonathan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that you need to contact 809 in future as your account ( A*** ) is a business account. If your query was in relation to your unallocated payment, please note that the payment of R2119.00 has been allocated to your acount.
Thank you once again for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Jonathan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that you need to contact 809 in future as your account ( A*** ) is a business account. If your query was in relation to your unallocated payment, please note that the payment of R2119.00 has been allocated to your acount.
Thank you once again for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Tshepo M
REQ:***
Best regards,