Non Existent call centre

When calling the customer call centre for pre-paid customers 173 i am not given the option to speak to a consultant. It is impossible for me to log my problem with MTN.<br> <br> I have tried calling 1761 i am just told there is high call volumes and then cut off.<br> <br> Could MTN be more clearer with what number a customer must phone with Data/Internet problems.<br> <br> My problem i need help with.<br> My router shows that there is 3g network and it is connected but still no internet. i have tried it in another 2 devices with the same problem. a while ago i had the same problem and i was told i need a 128k sim card. I did a sim swap and it worked again. Now i have same problem again. <br> <br> The big issue is that i have all this data that i load on pre-paid but cannot use it.<br> <br>